Last updated January 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund only. Please see below for more information on our return
policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at
admin@rafflesonlineplatforms.com to obtain a Return Merchandise Authorization
(RMA) number. After receiving a RMA number, place the item securely in its original
packaging and include your proof of purchase, then mail your return to the following
address:
Raffles Online Platforms
Attn: Returns
RMA #
4/27A Galkanda Road Aniwatte
Kandy, 20000
Sri Lanka
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
For digital goods or services, please email admin@rafflesonlineplatforms.com along with the proof of purchase and we will contact you to coordinate the refund.
Please Note
● All refunds will be directed to the Payment-Initiated media.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process
your return. Please allow at least two (2) days from the receipt of your item to
process your return. Refunds may take 1-2 billing cycles to appear on your credit
card statement, depending on your credit card company. We will notify you by email
when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0772920111
admin@rafflesonlineplatforms.com